The email group associated with the bounced email.We can all agree that email communication is essential for successful businesses. Indicates whether the bounceback was processed via Oracle Eloqua's main bounceback filter or via a contact upload. For more information on this address, see Global email defaults or Email settings.Īdditional information provided about the bounce. Hard bounces are returned with a code in the 500 range.Įither the branded or standard bounce address used for the email. Typically, soft bounces are returned with a code in the 400 range. The Simple Mail Transfer Protocol (SMTP) Reply Code (e.g. Show contacts that bounced during this date range or time span (7, 14, or 30 days). Here are details provided by some ISPs about their error codes: A detailed explanation of bounceback codesĬan be found at RFC 3463.Mail server administrators can customize the message that accompanies a bounce.Hard bounces are returned with a code in the 500 range. Typically, soft bounces are returned with a reply code in the 400 range.This report displays up to 1,000 rows per page.Not all bounces include both the error code and reply code. Bounces are returned from the receiving mail server with an error code (for example, 5.4.1), a reply code (for example, 540) and a descriptive message.Overall bounce rate (soft and hard): 5%.It is normal for bounces to occur, but the Oracle Deliverability Operations team recommends the following thresholds:.Tip: The Campaign Analysis Overview and the Email Analysis Overview reports allow you to view the overall bounce rates across multiple campaigns or emails. Questions this report helps you answer: Why exactly did an email bounce back? Which ISPs are delivering the most bounces?.Folder location: Catalog/Shared Folders/Email.Reviewing it regularly can also help you spot trends in deliverability. This report can help you understand the details of your hard and soft bounces. The Email Bounceback History with Messages report shows a list of contacts that have bounced recently, the error code, and the message returned by the server. Email Bounceback History with Messages report Overview

Email bounce back message example